Shopmetrics Enterprise 2014 is built to enable you to deliver your ultimate goal: helping your clients boost sales and customer loyalty through service excellence.
With Shopmetrics Enterprise 2014 we offer you the ultimate mystery shopping and market research platform, enabling your business to implement modern industry concepts and best practices. The most advanced tools for measuring performance and gathering customer feedback are coupled with an integrated toolset to help your clients drive real change and improvement.
The richest experience in survey design, collection and analytics!
Research without limits. Anytime. Anywhere.
Provide the survey directly to the respondents using interactive media to take any interviewer influence out of the equation. Make the survey interesting and enjoyable, using entertainment to involve respondents on an emotional level and generate genuine responses.
Available on Android and Apple devices, now your researchers have an electronic research clipboard with them all the time, enabling full mobility.
The ultimate app for mystery shopping or market research fieldwork, MobiAudit™ allows scheduling, survey and data collection for mobile devices. Data can be collected online or offline for mystery shopping, client intercept surveys, exit surveys, targeted marketing surveys, internal audits, and many other types of studies.
MobiAudit™ is deployable to smartphones, tablets, netbooks, laptops, and other handheld devices, and can also be installed on kiosks and other customer interaction terminals to capture feedback at the exact instant when the customer experience is forged.
Automatically invoke Action Strategies to boost productivity. Design a custom Action Plan process that meets your business needs. Use the Action Dashboard to track corporate and personal performance.
- Identify the area of concern
- Set the criteria to invoke the actions
- Assign the actions to the right people
- Convey the problem details
There are three questions every decision-maker should ask themselves. HOW CAN I:
- Work with LIVE RESULTS?
- Make QUICKER DECISIONS with less analysis?
- Still make effective decisions when I am OUT OF THE OFFICE?
The answer is already in your pocket with Mobalytics. It travels wherever you go and brings your results on any device, on your schedule, using a beautiful and simple user interface.
With Sentimetrics™ your customers can discover how people perceive their brand from the positive and negative comments circulating in Social Media sites. Sentimetrics™ monitors various data streams to uncover hidden patterns, correlations and other useful information to identify and let your customers contact detractors or promoters directly from the Shopmetrics system. This allows them to convert detractors to promoters or reward the loyal promoters of their brands.
Sentimetrics™ can help your customers to:
- Identify negative or positive feedback
- Prioritize feedback by impact and act on the most influential posts
- Initiate dialogue with your customers
The five-star charting solution for your dashboard!
HD Charts features a well-documented set of attributes and elements to help you configure your charts to fit any style you need.
Open World Map™
Rich functionality at a low cost!
Open World Map delivers fast and accurate maps at a fraction of the cost of alternatives. Our map data is updated weekly and all affected tiles are precalculated instantly for the best map performance.
Security is a must for any business application, and map access over HTTPS is included in all commercial plans. Open World Map aims to be a top-10 contributor in the global Open Source community.
The Research Store™
The Research Store is the richest repository of plugins for the Research Cloud. It offers you a rich variety of ready-to-use business solutions that are conveniently organized and easy to install into your project. The Research Store contains:
- Uniquely personalized, custom login pages
- Amazing themes for Client Analytics
- A huge variety of Reporting Snippets
- Beautiful cover pages for the Service Excellence Report
- Clean designs for Survey Themes
- Surveo mass e-mail templates, question types and splash screens
Research Cloud™ / Research Video
The Research Cloud is the ultimate cloud for hosting market research or mystery shopping data. Built specifically for these industries, the Research Cloud dramatically reduces your media storage costs while providing strict security compliance and high availability to satisfy the most demanding projects.
Built on top of the Research Cloud is Research Video, the industry’s best solution for video storage - with the lowest cost. Expand your business by offering video mystery shopping and market research seamlessly, easily, and affordably.